Shipping policy
Order Processing & Dispatch
We prepare and dispatch all confirmed orders within 2–4 business days, cutting down customer waiting time to ensure you receive your items in a timely fashion.
International Shipping & Delivery Time
Our standard international delivery generally takes 6–14 days to arrive. Delivery times may vary according to different shipping destinations. You can select the rush shipping option at checkout to enjoy expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost will be clearly displayed at checkout before payment, with no hidden fees charged.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes assessed by local customs authorities. All relevant charges are the sole responsibility of the order recipient. We recommend checking your local import regulations in advance to avoid unexpected additional costs.
Packaging & Shipping Protection
We adopt high-strength, shockproof and insulated packaging materials tailored for fresh goods to fully protect your items and preserve quality during transit.
For high-value orders, optional shipping insurance is offered at checkout, providing extra protection and peace of mind for your shipments.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon delivery. If you discover any damage, leakage, or severe deformation, take photos as evidence, refuse to sign for the package, and contact our team immediately.
If any product defects or quality issues are found after signing for delivery, please notify our customer support within 48 hours. We will verify the issue and arrange appropriate return, exchange, or other practical solutions.
Customer Support
If you have any questions about shipping rules, customs procedures, or the delivery process, our customer support team is always available to assist you. Feel free to reach out anytime for prompt guidance via email: support@hudspace.shop or phone: +61 401 928 374.
Thank you for choosing HUDSON MICHAEL REED! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.